Refund Policy
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you 3 options:
1.Exchange your item for a different size / color.
Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you want.
2.Details of refund and vouchers
By default, the refund method is store credit.
If you wish to receive a refund to the payment method used at the time of your purchase, you must notify us on the return form.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3. Replacement of a wrong or defective item
We are truly sorry! Please send us an email at contact@thecutebabys.com with the following details:
- Your order number
- The description of the problem (for example, wrong/defective item)
- A photo or a video
How long does it take to get a refund?
Generally, refunds can take up to two weeks to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How to return an item?
- Each return request must be accompanied by a return form.
- Please fill out this form as accurately as possible and send your item along with this form to the return address we will provide you via email.
- For any questions or concerns, send us an email at contact@thecutebabys.com
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time generally takes 3 to 5 business days
If you have done all of this and still have not received your refund, please contact us at contact@thecutebabys.com
Shipping:
The customer is responsible for paying their own shipping costs for returning an item. If you receive a store credit, it will correspond to the amount you paid. If you have requested a refund, you will receive exactly what you paid for the product minus restocking fees.
If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning:
If you are shipping items worth more than €50, we strongly suggest that you return the product with a tracking number.